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Guide

Generating content

Generating turns a brief into a finished piece. Three decisions produce the result — the format, the voice, and what you actually ask for — and the third is the one people under-invest in.

What you’re writing

The generate screen asks one question about the output — what are you writing? — and it shapes the writing itself, not just the layout. A LinkedIn post is not a shortened blog; it is written differently from the first sentence.

FormatWhat it produces
BlogA long-form article with structure and headings.
EmailA marketing email — a subject-line register, tighter, with a reason to keep reading.
NewsletterOne copy-ready email block: subject, optional preheader, then the body with one call to action.
DocA formal document. Flatter tone, more precise, less persuasion.
LinkedIn postA professional native post — written for the feed rather than pointing at a link. About 1,200 characters.
X postOne concise post that makes its point immediately. 240 characters or fewer.
Facebook postA warm update aimed at people who already follow you. About 600 characters.
Instagram captionA caption built around a strong hook. The 2,200-character limit is guidance — a complete thought is never cut off to meet it.
Press releaseA press office announcement, in the conventions UK journalists expect.
Case studyAn evidence-led customer story structured around the challenge, approach and outcome.

The four post types each set their own length, so the word and paragraph counts under Advanced do not apply to them — the screen says so when you open it. The focus keyphrases still do. There is no separate platform question: the type you choose is the platform it is written for.

One run produces one format. To get the same story in a second format, run the same brief again with that format chosen.

Answer-friendly long-form structure

For blogs and documents, open Advanced and switch on Answer-friendly structure when the piece should be easy to scan or quote. This asks the writer to lead with the answer, use reader-question headings and keep sections useful on their own. It may add an FAQ or comparison table where the subject supports one. The switch is off by default and never changes post, email, newsletter or press-release output. The editor’s SEO panel gives repeatable feedback on opening length, heading patterns, references to other sections and optional FAQs or tables. These are text checks, not an extra score or a prediction of AI-search visibility. Use your judgement on whether the article answers the reader’s question; an FAQ or table is not required. Review the finished article: humanising can change the requested headings and wording.

Giving it source material

Alongside the brief you can paste source material: notes, a report, a transcript, an existing article. It is treated as evidence to draw facts from, never as a draft to rewrite and never as instructions. Claims it cannot support from that material or from your verified brand data are left out rather than guessed at.

Source material works with every format. The case it was built for is a blog: a comms officer pastes in a 30-page cabinet report, sets the angle to “what this means for residents whose bin collection changes”, and gets a resident-facing article that holds to what the report actually says.

Choosing a brand voice

Pick a saved voice, or write one-off custom instructions for this run alone. You cannot do both — a piece has exactly one source of style, which is what makes it possible to say later why a piece sounded the way it did.

Email options

Choose Email with a saved brand voice and three small pickers appear under the voice. Leave them alone and the email is written exactly as it always has been. They are not shown for any other type, or when you use custom instructions.

  • Going to: A mailing list or One person. A mailing list email has a subject, a preheader and one linked call to action. An email to one person drops the preheader and the link, and ends by asking for a reply instead.
  • Purpose: leave it at No set purpose, or choose Inform, Invite, Ask, Thank or Follow up. The writer is told what the email is for: an invitation is asked to say what, when and where, and how to accept; a follow-up is asked to refer back to the earlier contact.
  • Formality: As this voice writes, More formal or More relaxed. This is one step either way from how the voice normally writes, not a different voice.

None of these changes who the email speaks to. The brand voice alone decides the audience and how the writing sounds; the pickers only shape this one email.

A schedule set to Email offers the same three pickers, and every email it writes uses them. If a run fails and you choose Change the brief, the form comes back with the options that run used.

Writing the brief

Describe what you want in ordinary language. There is no syntax, no keywords, and nothing to be gained from writing it as an instruction to a machine.

What helps

  • The angle. Not “winter gritting” but “why we grit some roads and not others, for residents who have complained about their street”.
  • Who is reading and what they already know. This changes more than any other single sentence you can add.
  • Facts it could not guess. Numbers, dates, names, the actual policy. It will not invent them for you and should not be asked to.
  • What to leave out. Saying what is off-limits is often faster than editing it out afterwards.

What does not help

Role-play preambles, instructions about tone that contradict the voice you selected, and emphatic capitals. Tone comes from the voice. Anything you write about style in the brief is competing with the voice rather than reinforcing it.

The optional controls

Three settings are available and all are optional. Left alone, the writer chooses for itself, which is usually right.

SettingEffect
Target word countAims at a length. A target, not a contract — the result lands near it, not exactly on it.
Target paragraph countShapes the structure. Useful when a piece has to fit a fixed slot on a page.
Focus keyphrases (one primary, plus optional secondary phrases)Search phrases to work naturally into the piece. Put the main target first; secondary phrases are used only where they genuinely fit.

Values are re-checked server-side, so an implausible number is clamped rather than producing a strange result.

What happens after you press Generate

The run is queued and worked through a chain of stages: drafting in your voice, judging how well the draft matches it, shaping it for the chosen format, and a final pass that removes the patterns which make text read as machine-written. You do not choose or configure any of this.

Run states
StateMeaning
queuedAccepted, waiting to start.
runningBeing written.
doneFinished. A piece now exists.
failedSomething went wrong. The reason is recorded against the run and no piece was created.

You do not have to wait

A run continues whether or not the page is open. Close the tab, do something else, and pick the piece up in your library. Progress and outcome are visible in Runs either way.

Repurposing an existing piece

Repurpose re-authors a finished piece into a different format. It reads the piece as it stands — including your edits — rather than the original brief, so corrections you made carry across instead of being made again.

It creates a new piece and a new run; the original is untouched. This is the intended way to get one story onto several channels, and it produces better results than running the same brief with a different format selected, because the second version is written from something you have already approved.

Not switched on yet

Repurpose is not available in your workspace yet. Until it is, get a second format by generating it from the same brief.

Improving text you already have

Improve takes text you paste in and re-writes it in one of your captured voices. Where generating starts from an idea, improving starts from someone else's draft — an agency submission, a colleague's first attempt, something inherited.

Like repurposing, it produces a new piece and leaves the original alone.

When a run fails

Failures happen and are recorded plainly — the reason sits against the run in Runs. A failed run produces no piece, which is why piece counts and run counts differ.

Retrying the same brief is reasonable; most failures are transient. Open the failed run from Runs and choose Try again to re-submit it as it was. A brief that fails repeatedly is usually asking for something the pipeline cannot produce, and rewording it is more productive than retrying it. Common causes and their messages are in Troubleshooting.

What a run costs

Generating consumes credits, as do repurposing, improving and previewing a voice. Reading, editing and exporting do not. The full list of metered actions — including image generation and sending to a destination — is in Billing and credits.